Refund & Return Policy
We want you (and your pet) to love your purchase! If there is an issue with your order, please review our policy:
- Damaged or Wrong Items: If your item arrives damaged, defective, or incorrect, please email us within 7 days of delivery. Include your order number and clear photos of the issue. We will arrange a free replacement or a full refund.
- Lost Packages: If your tracking status has not updated for more than 15 business days, please contact us so we can investigate and issue a replacement if necessary.
- Returns: Because we ship directly from global fulfillment centers, we do not accept returns for buyer's remorse or incorrect size selection. Please review our sizing charts carefully before purchasing.