Shipping policy

Thank you for shopping with Golden Years Pet Supply! We are committed to getting your order to you as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Because many of our products are shipped directly from our trusted fulfillment partners, processing times may vary depending on the product and supplier.

Orders are processed Monday through Friday, excluding major holidays.

Shipping Times

Estimated shipping times vary based on the product, supplier, and delivery destination.

Typical delivery times are 5–12 business days depending on the location and individual carrier.  All of our items are shipped from warehouses in the United States to expedite shipping times.

  • Some specialty items may require additional delivery time.

Please note that these are estimates and are not guaranteed delivery dates. Delivery time is impacted by a number of factors that are out of our control.

Multiple Shipments

To provide you with the fastest possible service, items in the same order may ship separately from different fulfillment locations.

If this happens, you may receive multiple tracking numbers, and your items may arrive on different days.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

Please allow up to 48 hours for tracking information to become active after your shipment has been processed.

Shipping Delays

While we work hard to ensure timely delivery, delays can occasionally occur due to factors outside our control, including:

  • Weather
  • Carrier delays
  • High shipping volumes

We appreciate your patience should these situations arise.

Incorrect Shipping Address

Please verify that your shipping address is correct before placing your order.

Golden Years Pet Supply is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.

Lost or Damaged Shipments

If your order arrives damaged or you believe your package has been lost in transit, please contact us as soon as possible.

We'll work directly with our fulfillment partners and the shipping carrier to investigate the issue and help find the best possible resolution in accordance with our Return/Refund policy.

Questions?

If you have any questions regarding your shipment, please contact us through our Contact Us page. We're always happy to help and will do our best to keep you informed throughout the shipping process.